Products mentioned on the receipt as a promotional item, sold “as is, where is” are sold at discounted prices and do not have any warranty coverage. All after-sale repairs done for such products will be charged.
(a) The guarantee covers only the construction method and excludes glass frame, fabrics, leather, any plastic parts and surface coating (paper, varnish, lacquer).
(b) All after sale issues are handled at the factory located at Riche- Terre only. The buyer is responsible for the transportation to and from the factory since all equipment, machine, tools, materials, supervision are available there. We can recommend transport contractor to collect and redeliver the goods once repaired for charges varying from Rs 2,500 to Rs 3,500 depending on location.
(c) Customers who wish to have their repair done at their house when possible must send a written request with pictures of the damaged goods. A transportation charge of Rs 1,500 will apply in such cases.
(d) After sale guarantee, if any is limited to one year only as from the date of purchase. No action will be taken on after sale complaint received verbally.
(e) No guarantee is given (i) for materials and timber against wood borers, termites & other insects (ii) No guarantee is given against growth of fungus due to climatic environment (“Moisissure”) (iii) against changes of surface, mirrors, varnish, plating of hinges, handles, fittings due to climatic condition, color fading due to sunlight, wear and tear of covering material i.e. PVC and fabric. (iv) Any misuse or not for the purpose intended and designed for. (v) any parts other than the gas lift for office chairs products (vi) lighting products including bulbs (vii) TV Brackets and its fittings.