(a) Terms used to describe materials for this order/sale are meant solely for administrative purposes.

(b) Items listed on the sales order will be delivered. You are kindly requested to verify that the item codes on the price tag match with the Sales Order

(c) Delivery is scheduled (Minimum of 7 days) only after the full payments has been made or after the approval of the credit application

(d) ‘Force Majeure’ may apply (i) Delivery delays arising from circumstances beyond The Seller’s control. (ii) All obstacles that hinder the completion of work, war, strikes, and lock out. , (iii) COVID and Quarantine related (iv) Price revisions due to currency revaluation, freight charges, and customs duty increase, or any other increase beyond The Seller’s control.  In the event of any price alteration, ruling prices will be charged or the order can be canceled.

(e) Goods ordered can be cancelled by the seller through written notification.

(f) On order cancellation by the customer, the amount deposited is not refundable.

(g) The seller’s liabilities to unsatisfied customers will be limited to refund of payment made.

(h) Refund in special approved circumstances will be effected within 7 working days by means of the Company’s crossed cheque drawn on the customer as mentioned on the receipt. Refund will only be made on presentation of the original receipt to only the customer whose name is listed on the receipt.

(i) Any requests or claims shall be sent in writing within 180 days after the Sales Order has been issued. No claims or requests will be considered after 180 days.

(j) Official Notices will be sent by SMS on the mobile phone and Email provided.

(k) Orders not collected or delivered within 60 days as from the date of reservation will automatically be canceled forfeiting all deposits made and the goods will be put back on sale.

(l) No verbal promises shall be accepted and any additional instructions or agreement shall be clearly mentioned on the sales order.

(m) Items ordered will be automatically delivered from the showroom unless otherwise specified. Special orders or any modifications will require 3 weeks for delivery.

 

Credit facilities are offered solely at the discretion of CIM Finance Ltd & Rogers Capital.

Any payments by cheques & Bank Transfer including online must be cleared (3 workings days) prior to delivery.

No cheques will be accepted on delivery

 

We offer the following types of Payment:

(a) Cash on Purchase

(b) Any debit or Credit Card are accepted except for American Express.

(c) Credit Facility offered by our Partner – CIM Finance – Processing of Applications are done over the phone on the spot

(d) Checks need to be cleared prior to delivery.

 

Terms of Payments

(a) Goods are sold on a cash basis unless otherwise agreed. Accounts must be settled prior to delivery. For payment collected on delivery, goods will be unloaded from

the lorry only after a full settlement is made. Item remains the property of the seller until full and final payment is made.

(b) Recovery fees will be charged to the customer for any balance recovered by our credit controller/attorney at law with 10% attorney’s commission and a monthly

interest rate of 2% will be applied on the outstanding balance.

(c) Monthly installment is payable before the 7 the after which date penalty interest is charged on overdue payment.

Our policy of providing free delivery necessitates the grouping of deliveries by region. As a result, we cannot guarantee a specific delivery day or time due to the unknown delivery conditions of the preceding customer. However, urgent deliveries can be collected from our store or an express service delivery can be arranged for a fee at a time that is convenient for you. The first delivery attempt is free of charge. However, for
additional deliveries or canceled/failed deliveries, a charge of Rs 1,000 will apply and will be deducted from the deposit.
OUR DELIVERY DEPARTMENT IS REACHABLE ONLY THROUGH WHATSAPP MESSAGE ON +230 5258 6801 – Click Here for whatsapp

(a) The Seller is not liable for any narrowness of doors, corridors, and stairs at the buyer’s premises. Customers are responsible for all further
handling inside the house, and our staff will not move or dismount any existing furniture.
(b) Customers must unpack and check the condition and specifications of the items delivered before signing the delivery note and before the delivery personnel leave
their premises. The Seller cannot be held responsible for any defects falling outside of the warranty once the delivery personnel have left.
(c) By accepting delivery, customers imply that the order specifications, such as the type of timber used, construction method, and finish, have been met.
(d) No returns or claims for broken or damaged parts, such as mirrors, fabrics, upholstery, or finishing, will be accepted once delivery has been made.
(e) Customers are responsible for thoroughly checking all components and fittings, such as bolts, nuts, and screws, for goods that are not assembled at their premises.
(f) Furniture such as wardrobes are assembled flat on the floor. Customers should ensure that sufficient room space is available for our staff to unpack and assemble the
furniture flat on the floor.
(g) Goods are sold on an ex-store basis, which means that the seller’s responsibility ends as soon as the goods leave the store. For free delivery, the seller’s responsibility
ends when the goods are removed from the delivery van at the buyer’s premises.
(h) Goods are delivered to the ground floor or front room of the buyer’s house, at which point the buyer must inspect the goods and sign the Seller’s delivery note.

All Products on an invoice that have been discounted or promotional items, are sold on an ‘as is, where is’ basis and are not covered by our warranty. Any repairs required for such products will be subject to approval and charges.
We are committed to provide aftersales services and have established a WhatsApp platform for the efficient tracking and resolution of customer complaints. No verbal complaints or complaints made through any other social media platform such as Facebook, TikTok, etc will be entertained. Please note that compliance with this requirement is a prerequisite for sale.
AFTERSALE SHALL BE REPORTED EXCLUSIVELY THROUGH WHATSAPP MESSAGE ON +230 5256 2497  – Click Here for whatsapp
(b) After-sale guarantees, if any, are limited to one year from the date of purchase, and no warranty applies if such is specified on the Sales Order.
(c) The guarantee provided only covers the construction method of the product and does exclude wardrobe back panels, glass, mirror frames, handles, locks, foam, upholstery materials such as fabric or leather, plastic parts, surface coatings such as paper, varnish, or lacquer, rust, or damages caused by liquid, insects or molds, damage caused by expansion or contraction such as cracking and warping resulting from changes in humidity levels that are excessively high or low.
(d) No guarantee is provided for (i) materials and timber against woodborers, termites & other insects, (ii) growth of fungus due to climatic conditions (“Moisissure”), (iii) changes of surface, mirrors, varnish, plating of hinges, handles, fittings due to climatic conditions, color fading due to sunlight, wear and tear of covering material i.e. PVC and fabric, (iv) any misuse or use of the product not intended or designed for, (v) any parts other than the gas lift for office chairs, (vi) lighting products including bulbs, (vii) TV brackets and their fittings, (viii) any electrical and electronic parts that come with the furniture.
(e) All after-sale issues will be handled exclusively at the factory located in Riche-Terre. The buyer is responsible for arranging transportation to and from the factory, as all necessary equipment, machinery, tools, materials, and supervision are available on-site. We can provide recommendations for transport contractors to collect and redeliver the goods, and transport fees are to be negotiated directly with them.
(f) Customers who wish to have their repairs done at their residence, whenever possible, must pay a transportation charge at the showroom prior to repairs.
5. The Seller shall not be held liable for: (i) any accidental damages caused to the customer’s premises during delivery; (ii) any missing or stolen properties due to customers giving free and unaccompanied access to employees in their premises; (iii) any injuries resulting from customers not supervising the mounting of furniture at their premises, which may become loose later on; (iv) any gifts offered by the Seller, which do not form part of the sale transaction and are subject to change without prior notice and not covered by any guarantee; (v) any drilling and fixing on walls and partitioning; The Seller’s liability for any such issues shall not exceed Rs 5,000 per transaction.

The Seller is not liable (i) Any accidental damages caused to customer’s premises during delivery (ii) For customers giving free and unaccompanied access to
employees in their premises & missing or stolen properties. (iii) For customers not supervising the mounting of furniture at their premises, which later can become
loose and cause injuries. (iv) Gifts offered by the Seller do not form part of the sale transaction between the Seller and the customer. Gifts offered can change without
prior notice and are not covered by any guarantee. (vi) Drilling and fixing on walls and partitioning. Our liability if any such not exceed Rs 5,000 per transaction.

 

Arbitration: If you do feel deprived of your right, you are advised to contact either ACIM or the Ministry of Consumer Protection.